Lyft, Inc.
GENERATING AND MANAGING VIRTUAL QUEUES AT CONGESTED VENUES

Abstract:

The present application discloses an improved transportation matching system, and corresponding methods and computer-readable media. According to disclosed embodiments, a transportation matching system provides a virtual queue in connection with a congested venue. In response to receiving a transportation request from a requestor at a congested venue, the system adds the requestor to a virtual queue. The system then adjusts the virtual queue position as necessary based on the requestor's speed and direction of travel in relation to the venue's pickup location. When the requestor reaches the front of the virtual queue, the system provides a requestor identifier to the requestor. The requestor can then use the requestor identifier to engage any available provider at the venue's pickup location.