Mastercard Incorporated
Systems and methods for generating chargeback analytics associated with service chargebacks

Abstract:

A chargeback analytics computing device for generating chargeback analytics associated with service chargebacks is provided. The chargeback analytics computing device is configured to retrieve transaction data for a merchant, the transaction data associated with transactions initiated at the merchant, and extract chargeback data from the transaction data, the chargeback data associated with chargeback transactions. The chargeback analytics computing device also parses the chargeback data to identify a chargeback reason code associated with each chargeback transaction. Based upon the chargeback reason codes, the chargeback analytics computing device isolates a fraud-related portion and a non-fraud-related portion of the chargeback data, and extracts a service subset of the non-fraud-related portion associated with service chargeback transactions, wherein a service chargeback transaction is initiated by a cardholder having an unsatisfactory experience with the merchant. The chargeback analytics computing device is configured to calculate and transmit a merchant experience score based upon the service subset.