Medallia, Inc.
USE OF ASR CONFIDENCE TO IMPROVE RELIABILITY OF AUTOMATIC AUDIO REDACTION

Abstract:

A speech redaction engine includes a natural language processing (NLP)-based content redaction module receives an automatic speech recognition (ASR) decoding of a decoded portion of said digitized speech signal and utilizes NLP techniques to determine whether it contains sensitive information that should be redacted, and an ASR confidence-based redaction module that receives a confidence indicator and utilizes said confidence indicator to determine, independent of said NLP-based content redaction module, whether said decoded portion contains one or more word(s) that were recognized with a confidence level that is below a threshold. The speech redaction engine includes means for redacting said decoded portion if the NLP-based content redaction module determines that said portion should be redacted, and means for redacting the one or more word(s) if the ASR confidence-based redaction module determines that the one or more word(s) have the confidence level that is below the threshold.