Medallia, Inc.
SYSTEMS AND METHODS FOR REAL-TIME PROCESSING OF AUDIO FEEDBACK

Abstract:

Embodiments discussed herein are directed to systems and methods for processing audio feedback on a business, product or service offered and providing the feedback to an associated company in a way that enables the appropriate actors within the company's organizational hierarchy to analyze and take action with respect to the feedback. Customers or employees can interact with a virtual assistant platform or other voice recognition platform to access a feedback service that enables customers or employees to provide feedback to or have a conversation with any business about their product or service. The feedback service can be accessed at any time using a mobile phone or internet connected speaker device using a digital assistant platform.