Meta Platforms, Inc.
Intent arbitration for a virtual assistant

Abstract:

A user interacts with a virtual digital assistant with the intent that it provides assistance with a task. The user sends messages to the virtual digital assistant that include content obtained via user input at a client device. An intent determination model is applied to the content to identify the user's intent. The virtual digital assistant identifies agents that are capable of servicing the intent are identified and retrieves contextual data relating to the message from a data store. An intent arbitration model is used to select one of the agents which is activated to provide assistance with the task. The contextual information may include global metrics of agent performance and/or information regarding the user's preferences.