Meta Platforms, Inc.
Civic issues platforms on online social networks

Abstract:

In one embodiment, a method includes receiving a post corresponding to a civic issue on a civic-issues platform of an online social network associated with a first municipality from a client system of a first user of the online social network, where the first user is connected to the first municipality within the online social network, determining a classification of the post based on a comparison of the post with one or more classification-keywords stored in a public-agency database, assigning the post to a first agency of the first municipality based on the determined classification of the post and a location associated with the civic issue, receiving a request to update the post on the civic-issues platform, the request describing a current status of the civic issue, and updating the post on the civic-issues platform to indicate the current status of the civic issue.