Morgan Stanley
Centralized software issue triage system

Abstract:

A system for triage and response to a second system's malfunction is disclosed. The system determines a possible present or future disruption to a service provided by the second system; automatically searches historical records regarding similar disruptions; and provides an interactive, aggregated user interface comprising many tools to display results of the search, log actions already taken, and receive commands from human operators for seamless intervention in cloud-based or on-premises systems. The determination may be based on a statistical anomaly in the performance of the second system, or alternatively may be based on input from a human user, whose communication undergoes text analysis to determine possible matches. The user interface is used by multiple operators simultaneously using different computing devices to access the user interface, displays communications from other operators and actions taken by the other operators and can integrate many other tools for a seamless experience regardless of location.