Motorola Solutions, Inc.
Method and system for automatically detecting and resolving accidental emergency calls

Abstract:

An example method and apparatus for processing accidental emergency calls is provided herein. The example method includes monitoring an emergency call with an active learning artificial intelligence (AI) bot implemented by a processor. The example method further includes determining, by the AI bot, that the emergency call was disconnected prior to a call taker resolving the emergency call. The example method additionally includes providing, by the AI bot, a score indicative of the likelihood that the emergency call was an accidental call, wherein the call may be based on real-time and historical data. The example method also includes recommending, by the AI bot, a response to the emergency call based upon the score.