Motorola Solutions, Inc.
Device, system and method for serving interfaces to client access devices based on assigned roles

Abstract:

A device, system and method for serving interfaces to client access devices based on assigned roles is provided. A device detects an authentication of a PSAP user via a client access device and retrieves a PSAP load. The PSAP load may be a current and/or historical call-taking load, and/or a current and/or historical first-responder dispatching load. The device assigns, based on the PSAP load, a role to the PSAP user, the role comprising one of: a call-taking role; a first-responder-dispatching role; and a combined call-taking and first-responder-dispatching role. The device serves, to the client access device, based on the role assigned to the PSAP user, a corresponding interface to one of: a call-taking application; a first-responder-dispatching application; and a combined call-taking and first-responder-dispatching application.