Motorola Solutions, Inc.
SYSTEM, DEVICE AND METHOD FOR BALANCING HUMAN RESOURCE USAGE AT A PLURALITY OF COMPUTING TERMINALS

Abstract:

A system, device and method for balancing resource usage at a plurality of computing terminals is provided. Predicted dispatcher workload is generated for one or more of channels and talkgroups, based on crime analysis data for one or more of regions and first responders associated with the one or more of the channels and the talkgroups. Subsets of the one or more of the channels and the talkgroups are assigned to the plurality of dispatcher terminals based at least on the predicted dispatcher workload for the one or more of the channels and the talkgroups and respective dispatcher profiles. Communications at each of the plurality of dispatcher terminals are controlled based on the assigning of the subsets of the one or more of the channels and the talkgroups to the plurality of dispatcher terminals.