Motorola Solutions, Inc.
SYSTEM AND METHOD FOR MONITORING THE INTEGRITY OF A VIRTUAL ASSISTANT

Abstract:

A virtual assistant (VA) integrity monitor is provided to interface with a computer aided dispatch (CAD) center to ensure reliability of a VA server operating with a communication system. The VA integrity monitor generates a test query which is perceived by the VA server as being a real, user-generated query to which the VA server responds. The VA integrity monitor verifies that a response provided by the VA server meets predetermined criteria and communicates a result to the CAD center. The CAD center advantageously recognizes that the request and the response are based on a simulated test and therefore does not take action on either the query or the response. When the VA integrity monitor verifies that a response provided by the VA server does not meet the predetermined criteria, the CAD system can send out an alert.