NCR Corporation
SECURE REMOTE SUPPORT AUTHORIZATION

Abstract:

A request for access to a user's account is made to an authenticator. The authenticator sends a request for access to the user associated with the user's account. In response to user authorization, the authenticator sends an access link to a service engineer. The service engineer access the link to access the user's account with limited and restricted access. When a remote service session associated with the activated access link is terminated, the authenticator sends a termination of session notice to the user.