NCR Corporation
Real-time service processing

Abstract:

A kiosk provides a consumer-facing interface for interacting with a consumer to take an order at an enterprise location. A device identifier for a consumer-operated device and order details for the order are received through the consumer-facing interface and communicated to a remote order integration manager executing on a server external from the kiosk. The order integration manager interacts with an enterprise service system and provides updates on the order in real time to the consumer through the consumer-operated device using the device identifier.