NCR Corporation
Self-service terminal (SST) maintenance and support processing

Abstract:

Data is collected for Self-Service Terminals (SSTs) including tallies, events, and outcomes associated with servicing the SSTs. Statistical correlations are derived from the tallies and events with respect to the outcomes. Subsequent collected data is processed with the statistical correlations and a probability for a failure of a component or a part of the component associated with a particular SST is reported for servicing the component or part before the failure.