NCR Corporation
VOICE-BASED PRE-STAGED TRANSACTION PROCESSING

Abstract:

A natural-language voice chatbot engages a consumer in a voice dialogue. The consumer can perform voice queries for specific items and/or specific establishments for placing a pre-staged order with the chatbot. Once the consumer selects options with a specific establishment, a pre-staged order is provided to the corresponding establishment on behalf of the user. Location data for a consumer-operated device is monitored and when it is determined that the consumer will arrive at the establishment within a time period required by the establishment to prepare the pre-staged order, a message is sent to the establishment to begin preparing the pre-staged order. When the location data indicates that the consumer has arrived at the establishment, a second message is sent to the establishment informing the establishment that the consumer has arrived to pick up the fulfilled order.