NCR Corporation
MESSAGING-ENABLED TRAVEL INTEGRATION PROCESSING

Abstract:

A user engages in spoken voice or messaging platform-based natural language dialogues with an automated bot. The bot identifies actions and subjects of the actions from the dialogues and processes Application Programming Interfaces (API) to perform travel-related queries or process travel-related transactions with travel services. Real-time responses to queries or completed transaction notifications are provided back to the user by the bot during the dialogues.