NCR Corporation
UPDATES AND SUPPORT CHANNEL THROUGH MOBILE

Abstract:

A mobile-based control of maintenance and support for an enterprise services device. A mobile application of a mobile device establishes a connection with a network portal that supplies maintenance and support for enterprise services hosted by the enterprise services device. The mobile application also establishes a connection with the enterprise services device. The mobile application presents a user-facing interfaces for controlling maintenance and support operations delivered from the network portal to the enterprises services device. The user-facing interface also provides options for authorizing and facilitating a remote connection from a portal device to the enterprise services device for performing real-time and remote maintenance and support by a service engineer associated with the network portal.