NCR Corporation
Tracking shoppers and employees

Abstract:

The system and method discussed herein can capture images from one or more video streams of a store area, can use deep learning to identify people in the images as being a store employee or a shopper, and can use the deep learning to track movement of the people within the store. The tracked movement can provide information that is useful to operators of the store, such as where store employees are, how long they have been in certain areas of the store, which areas of the store need more employees, where most shoppers are concentrated within the store, which areas of the store are popular, and so forth. The system and method can provide instructions to employees on mobile devices or kiosks, in response to the employee locations and activity in the store area. The system and method can also log the movement information, for downstream use.