NCR Corporation
Inter-network remote assist

Abstract:

A not-on-us transaction at a Self-Service Terminal (SST) is initiated by a customer. Transaction details indicate that the customer is associated with a remote backend system that is accessible over a different network from that which is associated with the SST. The transaction details are forwarded from the SST to the remote backend system. Remote commands are issued from the remote backend system and translated into native commands of the SST where they are executed on the SST to process the not-on-us transaction.