NCR Corporation
Predictive terminal management

Abstract:

A 3-axis recording movements/acceleration and/or temperature/humidity is integrated into a motherboard of a terminal. Movements and acceleration and/or temperature/humidity experienced by the terminal are captured and logged and reported from the terminal to a predictive management service. The predictive management service correlates the movements and acceleration and/or temperature/humidity with service records to identify patterns. During operation of the terminal, the predictive management service provides predicted service actions needed by the terminal in advance of a problem being experienced by the terminal based on the patterns, and the predictive management service notifies a service management system for performing the service actions.