NCR Corporation
Shift management over social networks

Abstract:

Various embodiments herein each include at least one of systems, methods, and software for shift management over social networks. Some such embodiments include a bot that listens to one or more social network communication channels for textual postings that indicate an intent to request a shift trade or substitute and an intent to accept the trade or to be the substitute. Such intent may be identified in textual postings through natural language processing. A shift management system may be updated in some embodiments to keep data in the shift management system up to date. Such embodiments allow for modern communication between employees regarding shifts to be conducted via employee-preferred channels while also keeping shift management systems current.