New Relic, Inc.
SYSTEMS AND METHODS FOR COORDINATING ESCALATION POLICY ACTIVATION

Last updated:

Abstract:

A production environment monitoring system notes when problems or issues in a production environment have occurred. A noted problem can trigger multiple escalation policies, each of which calls for notifying a different individual to ask the individual to solve the problem. In systems and methods embodying the invention, a escalation policy coordinator selectively activates only one or more of the triggered escalation policies to prevent duplication or effort and to prevent the actions of one notified individual from interfering with the actions of a second individual.

Status:
Application
Type:

Utility

Filling date:

25 Oct 2019

Issue date:

30 Apr 2020