Nuance Communications, Inc.
Fraud Detection System and Method

Abstract:

A method, computer program product, and computing system for performing an assessment of initial input information, concerning a communication from a caller, to define an initial fraud-threat-level; if the initial fraud-threat-level is below a defined threat threshold, providing the communication to a recipient so that a conversation may occur between the recipient and the caller; performing an assessment of subsequent input information, concerning the conversation, to define a subsequent fraud-threat-level; and effectuating a targeted response based, at least in part, upon the subsequent fraud-threat-level, wherein the targeted response is intended to refine the subsequent fraud-threat-level.