Nuance Communications, Inc.
Dialog Manager for Supporting Multi-Intent Dialogs

Abstract:

In a multi-intent search dialog, according to an embodiment of the invention, a human user and a computerized personal assistant incrementally exchange information to support achievement of multiple tasks of the human user. These multiple tasks can interact, and choices made by the user can be revised, during the course of the dialog. Those revisions can, in turn, lead to modifications in the ongoing specification of other tasks. The approach is a plan-based one in which a dialog between the two agents is viewed as a collaboration involving the tasks under discussion. Based on this approach, there is provided a computer-implemented method and a computerized collaborative dialog manager system for managing a dialog between a computerized personal assistant and a human user.