Ooma, Inc.
Systems and methods of communications network failure detection and remediation utilizing link probes

Abstract:

Systems and methods for communications network failure detection and remediation utilizing link probes are disclosed. Exemplary methods include: receiving first communications from a first client; authenticating the first user of the first client; creating a registration for the first client in a registration database; establishing a connection to the first client; detecting the connection to the first client has failed, the detecting comprising using a link probe to test connectivity of the first client and utilizing a voting scheme, based on the plurality of connectivity test results, to determine that the connection to the first client has failed; receiving second communications from the second client; authenticating the first user of the second client using the telephone number and the security credential; removing the registration for the first client from the registration database; creating a registration for the second client; and establishing a connection to the second client.