Oracle Corporation
Smart context aware support engine for applications

Abstract:

Systems, methods, and other embodiments associated providing support for an application are described. In one embodiment, a method includes monitoring user interaction with a user interface to detect an occurrence of a condition indicative of a user requiring assistance with a user interface element. The example method may also include accessing executable code of the user interface to extract parameters of the user interface element. The example method may also include evaluating the user interaction and extracted parameters to identify entity objects that are used to query a documentation dictionary to identify documentation topics. The documentation topics are ranked based upon a strength of a correspondence between content within the documentation topics and the entity objects. The example method may also include rendering a documentation topic based upon a rank of the documentation topic.