Oracle Corporation
CONVERSATIONAL EXPLAINABILITY

Abstract:

Systems, devices, and methods discussed herein provide improved autonomous agent applications that are configured to provide explanations in response to user-submitted questions. A user query may be received and a classification (e.g., a general question, a specific question) for the user query may be determined based at least in part on a predefined rule set (or a classification model). A set of decision features (e.g., particular user data) associated with a decision generated by a machine-learning model may be identified. An explanation chain may be identified from a plurality of explanation chains based at least in part on the user query. The explanation chain may describe a logical chain of explanations associated with a decision making process related to the machine-learning model. A response to the user query may be provided based at least in part on the explanation chain and the set of decision features.