Oracle Corporation
DECISION TREE PROCESSING FOR CHATBOT DIALOG FLOW

Abstract:

Implementations described here provide a chatbot system that is configurable to meet the needs of the user. In one implementation, a chatbot system is configured to utilize and vary decision trees, decision tree complexity, and decision tree selection adaptive to the needs of the end user. Further, implements may utilize decision trees that are configured as static or dynamic using independent leaves and skillsets to allow for variations in the level of sophistication needed for a chatbot conversation. In other implementations, a chatbot system may be configured to assess the chatbot scenario and requirements in order to adapt processing requirements in order to increase or decrease processing threads to vary processing efficiency relative to the needs of the user. In some scenarios, the chatbot system described herein is introspective thereby using feedback and data to be adaptive to chatbot session errors and self-healing.