Oracle Corporation
ADJUSTING CHATBOT CONVERSATION TO USER PERSONALITY AND MOOD

Abstract:

Systems, devices, and methods provide improved autonomous agents that are configured to respond to a user's query based on an emotion with which the query was expressed and a personality trait of the user. The agent may identify candidate answers to the query that are each associated with an emotion and/or a personality trait. The autonomous agent may utilize a predefined protocol set that indicates transitions between emotional states. A transition may correspond to an action associated with an emotion and/or a personality trait that, if performed, is likely to maintain a user in or transition the user to a preferred emotional state. The responses may be scored based at least in part their corresponding emotions and/or personality traits and in light of the transitions identified in the protocol set. A particular scored response may be selected and provided to the user in response to their query.