Oracle Corporation
FAST AND SCALABLE MULTI-TENANT SERVE POOL FOR CHATBOTS

Abstract:

Techniques are disclosed for providing a scalable multi-tenant serve pool for chatbot systems. A query serving system (QSS) receives a request to serve a query for a new skillbot. The QSS comprises a plurality of deployments, each of which is configured to host a plurality of machine-learning models, each machine-learning model being associated with a skillbot, each deployment including a serving container and a model manager container that hosts a model manager, the serving container including a plurality of sub-containers, each of which hosts one of the machine-learning models downloaded by the model manager. The QSS selects a first deployment to be assigned to the new skillbot based on a first criterion, and loads the machine-learning model associated with the new skillbot into the first deployment. The machine-learning model is trained to serve the query for the new skillbot. The query is served using the machine-learning model.