Open Text Corporation
Artificial Intelligence Based Data Processing System for Automatic Setting of Controls in an Evaluation Operator Interface

Abstract:

One embodiment comprises a data processing system for artificial intelligence based setting of controls in an evaluator operator interface. The system may record voice sessions of phone calls, transcribe the voice sessions and store transactions including the voice sessions and transcripts. The system generates evaluations. Generating the evaluation comprises presetting an answer control for a question in an evaluator operator interface based on a set of auto answer parameters. The system automatically revises the auto answer parameters. Based on a determination that the revised set of auto answer parameters more accurately auto answers the question than the first set of auto answer parameters, an evaluation system is automatically updated to use the revised set of auto answer parameters to preset the answer control in the evaluation operator interface.