Open Text Corporation
Dynamically controlling case model structure using case fragments

Abstract:

Case fragment management includes obtaining a case model definition for a case, and generating a case model from the case model definition. Generating the case model includes obtaining a case fragment expression, executing the case fragment expression using data gathered from a data source to obtain a case fragment identifier, selecting, from multiple case fragments, a case fragment corresponding to the case fragment identifier, and populating the case model with the case fragment. Case fragment management also includes storing the case model.