Palantir Technologies Inc.
SYSTEMS AND METHODS FOR ROUTING SUPPORT TICKETS

Abstract:

Systems and methods are provided for routing support tickets. The system may be configured to receive a support ticket. Metadata information corresponding to the support ticket may be obtained by the system. The metadata information may indicate at least one component associated with the support ticket. Based on the metadata information corresponding to the support ticket and respective attributes associated with the first entity, the system may be configured to assign the support ticket to at least a first entity. Assigning the support ticket to at least the first entity may include providing a list of one or more entities that are eligible for assignment, determining a user selection of the first entity through an interface, and storing a record of the support ticket being assigned to the first entity.