Progress Software Corporation
Cognitive flow

Abstract:

A system and method obtaining structured information from a conversation including receiving a first input from a user, determining a first set of slots filled based on the first input using natural language processing and a non-linear slot filling algorithm, determining first conversation based on the first set of slots filled, determining a first empty slot associated with the first conversation, prompting the user for a second input, the second input associated with the first empty slot, filling the first empty slot using natural language processing and the non-linear slot filling algorithm, determining that the slots associated with the first conversation are filled; and, responsive to determining that the slots associated with the first conversation are filled, initiating an action associated with the conversation.