Rimini Street, Inc.
SYSTEM AND METHOD FOR PROACTIVE CLIENT RELATIONSHIP ANALYSIS

Abstract:

A service provider system receives case data of a client from a client service system. Vector data is collected from the case data through integration and aggregation. Signals of anomalies or sentiments are detected through machine learning from the integrated and aggregated vector data. The signals are validated, consolidated, and associated with case, contact, and client object types. A user interface presents the validated and consolidated signals to users who proactively take action based on the signals. The user interface includes dashboards, notifications, and indicators.