RingCentral, Inc.
Harmonising telephony conversations involving embedded devices and social media applications

Abstract:

It is disclosed a method to operate a desktop telephone (400) with Internet Protocol (IP) connectivity in a business social real-time collaboration environment, i.e. using the desktop telephone (400) as terminating point for incoming and outgoing calls or conferences capabilities where the desktop telephone may be located on a desktop or other surface or be wall mounted, with a list of recent calls, contacts (323) and directory search results altogether made available as a single combined conversation list (303) for navigation and for activation for a business social real-time collaboration user, such that the desktop telephone (400) is always up-to-date with the user's social real-time collaboration system; wherein when the said user logs on to his/her social real-time collaboration account the desktop telephone (400) associated with said user is in synchronisation with his/her activities involved with the social real-time collaboration system.