RealNetworks, Inc.
Messaging platform communication processing using message cluster detection and categorization

Abstract:

Techniques are described herein for processing intra- and inter-messaging platform communications, including by receiving and analyzing messages originating from one sender for distribution to a recipient, where the sender and recipient may be on a same or separate messaging platform. Clusters of such messages with similar contents or other similar characteristics are identified and categorized, such as in accordance with configuration information regarding one or both of the originating and destination messaging platforms. Based on a determination of one or more categories associated with such an identified message cluster, as well as an analysis of metadata associated with the profile of the sender of the messages, various actions may be taken with respect to such message clusters or with parties associated with such message clusters, including actions based at least in part on the configuration information.