Royal Bank of Canada
SYSTEM AND METHOD FOR DOCUMENT MANAGEMENT AND COLLABORATION

Abstract:

Systems and methods for processing extracted data from different data sources to classify the data as an intent, a concern, and an insight for a client using an intent/concern engine. The system has a handler to route the data to a client domain, a financial product domain, a client insight domain and a client concern domain in some embodiments. The system can determine action or task recommendation based on the intent, concern, and insight for the client using a business rule system, and transmits the action or task recommendation to an advisor interface.