Royal Bank of Canada
System for network incident management

Abstract:

A method for dynamic incident management for a computer infrastructure includes: receiving, via a network interface, end-user experience data associated with a plurality of end-user devices; storing the end-user experience data for a corresponding end-user device in an infrastructure database node corresponding to a location of the of the end-user device; upon determining that the end-user experience data for the corresponding end-user device indicates a latency issue at the end-user device, traversing the corresponding infrastructure database node to determine whether a threshold number of latency issues have occurred at the location within a defined time period; when the threshold number of latency issues have occurred, mapping the latency issues to a system performance alert received within a mapping time threshold as a potential root cause; and triggering the execution of response instructions based on the potential root cause.