SAP SE
Intelligent Cloud Operations

Abstract:

Embodiments control software hosted by cloud providers and private clouds. Operational data received from the software correlates: .cndot.a time, .cndot.a user at the time, and .cndot.a software component accessed by the user at the time. The operational data relates to resources (e.g., storage, computational, network) that are consumed. Experiential data characterizing a quality of user interaction, is also received. The experiential data may be derived from operational data (e.g., inferred from time lags), or received separately as feedback. Operational data and experiential data are processed according to a ruleset or a neural network. Based upon the result, which optimizes towards costs, experience data (e.g., time lags) or policies (e.g. security constraints), a command causes an actuator to act upon the software. The actuator may trigger movement to a different host (e.g. different cloud provider). The move functionality, if applied to many customers at once, embodies a cloud provider switch service.