SAP SE
Software Application Diagnostic Aid

Abstract:

A diagnostics tool aids in the efficient collection of relevant error data for addressing faults in connected software systems. Context information is collected from a software system that is being displayed. Configuration of the software system is collected, and used to identify relevant connected software systems. Error data is collected via respective log interfaces from the error logs of the software system being displayed, and relevant connected systems. The context, configuration, and error data is stored in a database. Based at least upon the configuration information, a query is formulated and posed to the database. A corresponding query result is received and processed to return an error report to a user interface, for inspection (e.g., by a user or a support staff member). Certain embodiments may further generate an appropriate recommendation based upon the query result. The recommendation may be generated with reference to a stored ruleset and/or artificial intelligence.