SAP SE
CASE-BASED REASONING AS A CLOUD SERVICE

Abstract:

The disclosure generally describes methods, software, and systems for providing solution descriptions. A problem description of a problem is received, from a client, at a cloud-based reasoning service. A solution description for a solution to the problem is received. Case metadata for a case defining the problem and solution are generated by the cloud-based reasoning service. The case metadata, including the problem description and solution description, are stored by the cloud-based reasoning service in a cases repository associating solutions with problems. A new problem is received at the cloud-based reasoning service. An automated analysis of the new problem is performed, and a comparison is made of the new problem with existing solutions in the cases repository to identify solutions matching the new problem. A new solution description is provided that is based on a match between the new problem description and the problem description and using the problem solution.