SAP SE
Multi-tenant support user cloud access

Abstract:

Disclosed herein are system, method, and computer program product embodiments for generating support user permissions to allow access to a cloud computing platform. In an embodiment, a host system may host a cloud computing platform and may provide access to the cloud computing platform to a tenant system. The tenant system may then facilitate access to the cloud computing platform to users. The tenant system may maintain a list of authorized users separate from the host system. In an embodiment, if the tenant system requests support from the host system to fix a problem, the host system is able to generate access for support users to access the cloud computing platform to troubleshoot the problem. In an embodiment, even though the tenant system maintains a separate list of authorized users, the host system is able to generate support user permissions.