SAP SE
Service bundles in service order management

Abstract:

Systems and processes for managing service orders for service bundles are provided herein. An account assignment object may be created in a service order database corresponding to a main item and a plurality of subitems may be linked to the account assignment object, the main item representing the service bundle and the plurality of subitems offered collectively as the service bundle. The main item and subitems may be part of a hierarchy structure in which the main item is at a higher level than the subitems. A value of the main item may be set corresponding to a price of the service bundle. Follow-up processing may be automatically performed and a billing document may be generated for the service order using the account assignment object. Entries for each of the main item and the plurality of subitems for the order may be displayed in a hierarchical line item view.