SAP SE
PROCESS IMPROVEMENT BASED ON USER BEHAVIOR MINING

Abstract:

Information about time consumed in a task is combined with employment data about users performing the task to determine an associated cost of time. Based on the cost of performing the task and a predicted cost of automating the task, a predicted savings resulting from automation of the task is determined. From among multiple processes that are available to be automated, a recommendation is made to automate the task that benefits from the greatest savings. A user interface may be presented that identifies multiple processes and the automation savings available for each one. In response to an interaction with the user interface, bots are generated to automate the steps of a process.