SAP SE
ENGAGEMENT PREDICTION USING MACHINE LEARNING IN DIGITAL WORKPLACE

Abstract:

Methods, systems, and computer-readable storage media for receiving, by a ML service of the ML-based engagement prediction platform, static data including static operational data and static experience data as enterprise master data (EMD) from an EMD database, providing, by the ML service, a static trained ML model by training a ML model using the static data, receiving, by the ML service, dynamic data including content data, providing, by the ML service, a dynamic trained ML model by training the static trained ML model using the dynamic data, generating, by the ML service, one or more predicted engagement scores using the dynamic trained ML model, and providing, by a digital workplace of the ML-based engagement prediction platform, a UI that includes an interactive chart that is rendered and bound with the one or more engagement scores using UI metadata that enables the interactive chart to be rendered across multiple channels.