SAP SE
AUTOMATED MECHANISM TO REGULATE MEMBERSHIP IN EXPERT GROUP SYSTEM

Abstract:

According to some embodiments, regulation of membership in an expert system may be facilitated via an expert group system platform with a dispatch engine that receives user query messages from remote user devices. Responsive to receipt of the user query messages, the dispatch engine may automatically exchange information with remote expert devices and, based on data received from the remote expert devices, automatically transmit response messages to the remote user devices via the dispatch engine. An evaluation engine may select a remote expert device for evaluation and transmit a test query message to the remote expert device being evaluated. The evaluation engine may also automatically calculate a score for a response message received from the remote expert device being evaluated. A membership rule may then be applied by the evaluation engine in connection with the remote expert device based on the automatically calculated score.