SAP SE
AUTOMATED CHATBOT LINGUISTIC EXPRESSION GENERATION

Abstract:

Linguistic expressions for training a chatbot can be generated in an automated system via linguistic expression templates that are associated with intents. The pre-categorized linguistic expressions can then be used for training and validation. Chatbot development can thus be improved by having a large number of expressions for development, leading to a more robust chatbot. In practice, the process can iterate with modifications to the templates until a suitable benchmark is met. The technique can be applied across human languages to generate chatbots conversant in any number of languages and is applicable to a variety of domains.