Sony Group Corporation
USER INTENT IDENTIFICATION FROM SOCIAL MEDIA POST AND TEXT DATA

Abstract:

Analyzing text data and social media. posts to acquire accurate measure of audience interest level including business target features, including: collecting the text data based on each business target feature; extracting information including metadata, actions and entities with associated connections from the text data; identifying intent based on the extracted information that includes related entities using an intent identifier; filtering and recognizing related input data based on intent criteria using the extracted information; and providing aggregated data about each business target feature as a feedback regarding the intent.