Splunk Inc.
Utilizing predicted resolution times to allocate incident response resources in an information technology environment

Abstract:

Described herein are systems, methods, and software to enhance the management of responses to incidents. In one example, a method of improving responses to incidents in an information technology environment includes identifying an incident associated with a component of the information technology environment. The method further provides determining a predicted resolution time for the incident by each analyst of the plurality of analysts based on the incident response information and selecting an analyst to resolve the incident based on the predicted resolution times.